Carpet Cleaning Terms and conditions
1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Us” – means APC Restortion Ltd T/A Floor Blimey! of 31 Blackthorn Gardens, Weston Super Mare, Somerset, BS22 6RZ.
“Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2.1. These Terms and Conditions represent a contract between Floor Blimey! a trading name of APC restoration Ltd and the Client.
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
2.6. The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Any alterations will apply to new business but not existing contracts.
3.1. All carpet/upholstery cleaning orders are subject to a £65.00 minimum call out charge.
3.2. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from that date. The Company reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us.
3.3. We use national average room sizes when calculating the price over the telephone. For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.
3.4. Any charges like parking will be added to the Client’s invoice unless a different agreement was made.
3.5. If Company personnel need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £10.00 charge will be added to the price of the service. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge of £10.00 will apply.
3.6. If the Client has a dog, cat or other hairy animal hair slowing down the cleaning process an additional 30% extra charge will be added to the service price.
3.7. If the client has booked a steam cleaning service (hot water extraction method) and upon inspection the material to be cleaned or treated are not suitable for cleaning or treatment the client will be charged a £30.00 fee.
4.1. The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £30.00 fee.
4.2. The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £30.00 fee.
5.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by cash or cheque before the carpet cleaner leaves the client’s premises.
5.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
5.5. All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
5.6. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
5.7. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
5.8. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
5.9. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
5.10. All payments must be made in Great Britain Pounds.
6.1. The Client can cancel the scheduled service by giving prior notice 48 hours before the cleaning without incurring any cancellation fees otherwise a fee of £20.00 will be charged.
6.2. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
6.3. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaner or cleaning team.
7.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim.
7.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
7.3.. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.
7.4. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
7.5. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
7.6. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
7.7. While the Company operatives make every effort not to break items, accidents do happen. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away.
7.8. The Company shall not be responsible for damage due to faulty and/or improper installation of any item.
7.9. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
8.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
8.1.1. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.
8.1.2. Late arrival of Company operatives at the service address. The Company endeavours to be on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
8.1.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
8.1.4. Non satisfactory result from the service due to the Client or third party walking on the carpets during or shortly after the cleaning process;
8.2. The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned.
8.3. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
8.4. The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.
8.5. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.
8.6. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
9. Supplementary Terms
9.1. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
9.2. If any estimates of how long it will take the carpet to fully dry after a hot water extraction clean are provided, that is only an estimate and therefore a degree of flexibility may be required.
9.3. The Client understands that the price he has been quoted is not for a “package deal” and does not include anything apart from cleaning agreed on the quotation.
9.4. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
9.5. Our cleaners are happy to move lightweight furniture. Due to Health and Safety regulations the cleaner will attempt to move only furniture that requires no more than one person.
9.6. All fragile and highly breakable items must be secured or removed before any cleaning takes place. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
9.7. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation.
9.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
9.9. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
9.10. The Client agrees to allow the Company back to re-clean and inspect any disputed areas before arranging a third party to carry out services.
9.11. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleaning’s.
9.12. The Company requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, the Company will re-clean any areas and item/s before the completion of the service on the same day.
9.13. The company may take up to 5 working days to respond to a complaint.
9.14. Complaints are accepted in writing (letter, e mail or Fax). Complaints must be reported on completion or in the following 24-hour.
9.15. Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. The Company will use its best efforts to provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.
9.16. In the case of damage the Company will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired the Company will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.
9.17. The company reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £100 or less.
10. Client Satisfaction
10.1. The client understands that he/she is not entitled to any refunds.
10.2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, the Company reserves the right to return a cleaner and re-clean any areas to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
10.3. The Company reserves the right to return a cleaner not more than once.
10.4. The Company may require entry to the location of the claim within 24 hours to correct the problem.
10.5. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
10.6. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
10.7. We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
11.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £50.00.
12. After The Cleaning Service
12.1. By entering into a service agreement with Floor Manager Ltd, the Client agrees that after the completion/termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use services provided by such a cleaner then he/she must pay a referral fee of £1200.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Floor Sanding Terms and conditions
Booking and payment.
– 30% deposit payment is due at time of starting your project.
– Remaining payment of 70% is due on day of completion.
– Payment may be made by cash, cheque or bank transfer.
Our two year guarantee.
Our two year wood floor restoration guarantee is subject to the following conditions.
1. Floors should be sound, dry and stable.
2. The room and room temperature should consistently be between 18c – 24c.
3. The moisture content of the wood should be between 7% – 11%.
4. Floors should be maintained with the correct products. If required you should be able to prove that the floor has been maintained using products which where recommended to you at the hand over after restoration and in subsequent emails.
5. You should provide half yearly access to the floor for inspection.
6. The floor should not be mistreated or used for activities not suited to the material.
7. Furniture should be of sound construction and use protective covers on the base of legs or other parts which make contact with the floor.
Terms and conditions – Floor Sanding.
1. FLOOR SANDING
If building works is being carried out we will make an assessment as to when the floor should be refurbished, as it should be the last thing to complete.
It is the client’s responsibility to remove any existing floor coverings, so that the floor can be viewed in full. We reserve the right to charge for any extra remedial works or repairs that may be necessary.
The floor must be clear from all other tradesmen and must be completely clear of all debris prior to commencement of work.
It is the client’s responsibility to clear the room of all furniture and any building materials prior to work commencing. We will accept no responsibility to any damage to any items not cleared by the client.
Areas may be sanded prior to all tradesmen having finished their work HOWEVER IT IS NOT our responsibility to protect the floor from this point.
Return visits for damage to the floor will be charged for.
Part completion of work is possible BUT strictly by agreement only.
All areas must be signed off by an authorised representative on site on satisfactory completion of all work.
All comments regarding our operators, machinery, condition of the floor and working practices MUST be reported on the signing off sheet for any necessary action to be taken.
We reserve the right to adapt any specifications of our work methods and materials used, as we see fit.
The greatest care will be taken to protect the walls and skirting’s, but we accept no responsibility for any damage caused during the sanding process, and any subsequent cost involved in repair or redecoration.
Please note that when sanding existing wooden floors, any surface stains such as paint, carpet adhesives, fruit juices, wine or watermarks may have soaked below the surface of the timber and may not be removed during the sanding process.
2. LIGHT SANDING (overcoat)
Please note that this procedure will not produce an “as new” floor. We cannot guarantee that the following will be removed:
– Deep Scratches
– Uneven wear
– Ingrained dirt and stains
– Severe indentations
– Non-compatible seals from previous refurbishment works
3. WOOD FLOOR FILLING & REPAIR
We make all efforts to do so but it is not always possible to match existing boards when replacing with boards sourced from reclamation yards. Any boards deemed not suitable by the client will be charged for as will subsequent replacements.
We may from time to time recommend using replacement boards taken from other areas of the property in order to properly match colours. We accept no responsibility of damage resulting from removal and replacement of wood.
All repair work is charged as an extra cost.
All filling is charged as an extra.
All filling work must be signed off.
We DO NOT guarantee the gap filling part of the floor restoration process, this is because of the nature of the timber. Timber will expand and contract as conditions change and so it has been known for slivers/ mastic to pop/ fall out, sometimes soon after completion. Any subsequent gapping of the floor that requires extra filling will be charged for.
4.WOOD FLOOR STAINING.
We reserve the right to override stain specifications to ensure stain and seal compatibility.
Once the colour has been agreed, any subsequent changes will be charged for.
Absolute matches are not possible.
Stain colour will vary according to timber species.
Complete uniformity when staining is not possible.
Staining can only be applied to bare timber.
We are not obliged to stain the edges of boards where visible.
Scratches that penetrate the seal will show the original timber colour.
Stains will produce a similar colour to a wood species, BUT NOT a similar grain.
5. WOOD FLOOR SEALING.
All seals and finishes will be agreed prior to commencement of work.
Compatibility will be advised and we reserve the right to advise an appropriate specification, as we feel necessary.
We must advise on any environmental policies or issues concerning VOC’s and we will advise accordingly.
Seal application by hand is not always uniform HOWEVER; our utmost care and attention will be taken to produce the best possible finish.
Adequate ventilation must be made available during the application and drying of the seal. This may mean that windows may need to be left open. The responsibility of securing the site, once seals have been applied, is solely down to the site representative.
The floor should be protected after sealing so that no traffic comes into contact with the floor until the project is handed over.
Please note that seal curing times must be adhered to before the floors are put back into full use.
We do not replace any furniture after completion of any refurbishment, as the seal must be left to fully cure.
All furniture etc. should be protected from coming into direct contact with the floor to avoid any scratching
6. THE COVERING OF NEWLY SEALED FLOORS.
A curing time of 120 hours MUST be observed on all sites BEFORE any newly sealed floors are covered with any type of protective sheeting / coverings.
If this procedure is not observed then we cannot be held responsible for any damage to the floor or seal once we have completed our refurbishment.
The sanding process will produce small levels of dust.
We are recognised in the industry to have 95-98% of all dust capture.
On completion of the sanding process, and at certain intermissions, vacuuming of the dust from the floor will take place.
If the client wishes any removing of dust other than from the floor, then we can do this BUT it will incur an extra cost as it is not a normal part of the process.
If you are concerned about dust levels then please contact us prior to commencement of any work.
7. CURING TIMES.
CURING TIMES OF UP TO 24-120 HOURS (DEPENDANT OF PRODUCT) MUST BE OBSERVED.
Once the seal is dry the area should be subject to light traffic only for the first 96 hours.
Floor coverings should only be replaced once the curing time has been observed.
Care must be taken when moving furniture onto the refurbished floor.
Full traffic to the area should only be resumed once full curing has taken place. We cannot take any responsibility for any damage to the floor once refurbishment has been completed.